robert@ijaxon.com

Latest achievements

  •  Agile Coach -- Synchrony Financial

              SynApps Credit Transformation Project     

​​Career Highlights

Agile Coach responsible for DevOps coaching on the Customer Management Train and general coaching on the Member Management Train. Providing executive-level consulting, program level engagement, and team level training, coaching and mentoring.

​​​​​Robert F Jackson Jr.  CSM, CSP, SPC6, LeSS

Process & Product Development Principal 

  • Agile Coach / RTE / Scrum Master--- XL Catlin

HUM is Verizon's IOT (Internet of Things) product which provides dianostic information, speed and boundary alerts, wifi, & car location services for after market vehicles

Innovative, results-oriented, and delivery-minded Agile Thought Leader with extensive experience defining IT strategies and developing transformative solutions that deliver immediate results and improvements in enterprise-level environments. Proven track record of designing and executing new initiatives that optimize operations, elevate service and support delivery and strengthen technology capabilities. An exemplary servant leader with a tactical background in agile development, AWS Call-center Implementation, Salesforce portal development, custom ERP implementations, and technical support. Sterling history of building and leading cross-functional teams to top-flight service and support deliveries. Ability to absorb complex technical information and steadfastly react to changing technology environments across multiple business arenas.

Project Phoenix utilizes an Enterprise Service Bus (ESB) built on the webMethods Integration Platform.  The transformative project integrated legacy Catlin applications around the world with Guidewire. The project employed contract and outsourced personnel to execute 'Follow the sun" product development. The Integration Manager provided guidance to Integration Developers, Business Analysts and Testers on Enterprise Standards, worked with solution, technical and integration architects to ensure solutions comply with the strategic direction and policies of Catlin. 


  •  SAFe RELEASE TRAIN ENGINEER -- First Advantage

       

  •  Solution Train Agile Coach -- Cigna

       

  •  Agile Coach / Scrum Master -- Verizon Telematics

  Hum Project (iOS, Android, & Web Portal Development)      

Catlin Group Limited is a global specialty property / casualty insurer and reinsurer, writing more than 30 lines of business. Our six underwriting hubs in London/UK, Bermuda, the United States, Asia Pacific, Europe, and Canada place us at the heart of every major insurance market


SOLUTION TRAIN ENGINEER / AGILE COACH

Program Managed a 77 million dollar system upgrade project employing SAFe. This project required 20 to 30 different development teams to work in two week sprints across 3 separate timezones and countries. I initially served as Scrum master for the Systems Integration ART (Agile Release Train) but was later moved to the position of RTE serving as the program manager providing Servant Leadership for 3 Release Trains. The ARTs worked for 5 iterations inside the Program Increment.  In the role of RTE, I removed impediments, pursued constant levels of improvement,  and mitigated risks for the Release Train.

    Duties Included:
        Pre and Post PI Planning
        Facilitation of Demos
        Focal collaborative point between PO, Teams, and Solution Architects
        Foster Transparency
        Manage Risks
        Track Impediments
        Manage radiators

  •  Agile Coach -- Anthem

       

Principle duties:

• Coached the project team on Agile principles
• Maintained the Agile framework
• Walked the product owner through the more technical user stories
• Encouraged collaboration between the Scrum team and product owner
• Facilitated the daily stand-ups
• Helped the team maintain their burn-down chart
• Set up retrospectives, sprint reviews or sprint planning sessions

​• Facilitated release or "Big Room" planning sessions

• Shielded the team from interruptions during sprints
• Removed obstacles that had potential to affect the team.

  •  App creator of www.Whereyatt.com presently in the Apple App & Google Play Stores 
  •  Agile coach with CSM, CSP, SAFe (SA) (SP), SPC6 certifications that has led Agile Transformations in multiple industries including Healthcare, Insurance, Service, FinTech, & Telecom
  • Principle at www.tctincorp.com
  • Owner of www.kitchenklaws Online kitchen accessories
  • Created a framework for Program Communications
  • Defined metrics of adoption and success.
  • Led Agile engagement within and across business units
  • Assessed organizational Agile maturity via surveys, metrics, observations, & interviews
  • Partners with different levels (through VP) to drive opportunities for value delivery acceleration across the organization and within release trains/teams as needed
  • Successfully executed any relevant offerings upon request: (training/custom workshops, coaching mentoring,value stream analysis)
  • Established Communities of Practice and/or other lines of business
  • Successfully coached and developed staff by influencing behavior change toward constant improvment
  • Train Launch​
  • Assisted PI Planning
  • Provide coaching for DevOps teams
  • Collaborated with other coaches to develop 30, 60, 90 day training initiatives
  • Lead multiple successful PI Planning events with non-collocated teams
  • Increased team velocity by 50% over the period of 3 PIPEs
  • ​Planned the Launches of additional Trains


In a Scaled Agile SAFe environment, served as a Solution Coach responsible for mentoring RTEs, Scrum Masters, and multiple development teams working on web portals and Mobile applications (iOS and Android). Produced and interpreted quarterly team velocity reports with specific recommendations for performance increases. Organized the Scrum masters into teams of Agile Transformation Change Agents addressing Agility Health, Metrics, Planning, and Training. Provided executive-level consulting, program-level engagement, and team-level training, coaching, and mentoring.


  • Developed 30, 60, and 90 Agile training and implementation initiatives
  • Began the process of identifying team and program-level constructs
  • Assessed organizational Agile Maturity via metric, observation, and interview
  • Executed any relevant offerings upon request (Agile Trainings, 1 on 1 coaching, Value Stream Analysis and Problem Solving Workshops









RTE responsible for the servant leadership of 3 ARTs (Mobile development, Integration, and Call Center) consisting of 12 (8 to 9 member) cross-functional teams that supported in-house, Salesforce, and AWS applications. Facilitated the Value -Stream mapping associated with the creation of the 3 Agile Release Trains. Outlined the PMO process that helped streamline IT management and  Program Management processes with a program funnel that unified the customer request backlog and allowed the development of a sprint cadence. IT Operations saw a 45% increase in delivery over a period 18 months. Agile Coach for 6 Scrum Masters

​

  • Implemented a Product Request Funnel
  • Assessed organizational Agile maturity via surveys, metrics, observations & interview
  • Successfully coached and developed staff by influencing behavior change toward constant improvement
  • Executed any relevant offerings upon request (Agile Trainings, 1 on 1 coaching, Value Stream Analysis and Problem Solving Workshops
  • ​Coordinated release activities
  • ​Coordinated & Facilitated all (PI) Planning Events








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Servant led a team that completed the Guidewire Integration Implementation including all GW components (Policy Center, Claims Center, & Billing Center) Duties involved; high level design, staffing, vendor management, ESB configuration, C- level communications, and Project Management.​


Application & third party Integrations achieved:


  • ​Claims Center to ISO for Medicare (CMS) Reporting and ISO Claim Search Functionality
  • ​Claims Center to Datacert Passport for legal matter and law firm communications
  • ​Claims Center to Paragon for third party deductible recovery
  • ​Claims Center to SAP/GL for check printing
  • Billing Center to Wells Fargo for Lockbox integration
  • ​Billing Center to Policy Center for Late Payment Cancellation
  • ​Policy Center to Billing Center to Update Producer information
  • ​Billing Center to Troy for Check Printing
  • ​​Policy Center to ODEN for Policy Termination
  • Thunderhead & Imageright Integration for document generation and workflow​​